Updated November 4, 2026

How to get a USCIS InfoPass appointment at your field office

You cannot walk into a USCIS field office or pick your own confirmed time slot online. To get an in-person appointment (still widely called an InfoPass appointment), submit a request through the USCIS My Appointment online form or call the USCIS Contact Center at 800-375-5283. USCIS reviews your request, checks local availability, and schedules a free appointment if your issue cannot be resolved by mail, phone, or online.

How in-person USCIS field office appointments work now

USCIS field offices do not allow walk-ins. Every visitor must have a scheduled appointment and bring a printed appointment notice.

What applicants and attorneys still call an InfoPass appointment is now managed through the USCIS My Appointment portal (my.uscis.gov, launched August 21, 2023) and the USCIS Contact Center at 800-375-5283. Neither option is a self-scheduling tool. You can request a specific date and time on the online form, and USCIS will review your form, check appointment availability at your local field office, and confirm a slot for you. Depending on your reason and urgency, the Contact Center may reach out by phone or email using the reference number from your submission.

All USCIS appointments are free. If anyone tries to sell you an appointment, USCIS asks that you report it to the Contact Center at 800-375-5283.

Before you request an appointment, check whether you actually have to go in person. USCIS now mails temporary evidence of permanent residence (ADIT stamps) to eligible green card holders, and a newly filed Form I-90 receipt notice automatically extends an expired green card for 36 months.

What services you can get at an in-person field office appointment

USCIS reserves local field office appointments for services that require your physical presence. On the My Appointment online form for requestors inside the United States, you can select from four categories: ADIT Stamp, Emergency Advance Parole (EAP), Immigration Judge Grant, and Other.

According to the USCIS Policy Manual and Contact Center guidance, an ADIT stamp is valid for up to 1 year, while a newly filed Form I-90 receipt notice extends an expired green card for 36 months. Check whether your receipt notice already covers your work and travel before requesting a stamp.

• ADIT stamp (temporary Form I-551 stamp): Lawful permanent residents (LPRs) may need an ADIT stamp if they do not have their green card, or if their Form I-90 (replacement), Form I-751 (removal of conditions), or Form N-400 (naturalization) is pending and both their green card and extension notice have expired.
• Emergency Advance Parole (EAP) and emergency travel documents: If you are inside the United States and have a pressing or critical need to travel outside the country in less than 15 days, USCIS may issue an emergency advance parole document or TPS travel authorization document at a field office. Examples include urgent medical treatment, the death or grave illness of a family member or close friend, or a critical professional, academic, or personal commitment within 15 days when a timely filed travel document and expedite request remain pending. If your travel is 15 or more days away, request expedited processing of a pending Form I-131 (encouraged at least 45 days before travel) via the Contact Center, Emma, or your online account.
• Immigration Judge Grants: Processing to obtain evidence of permanent residence if you have been granted permanent residence by an Immigration Judge.
• Other in-person services: Case-specific scenarios that cannot be resolved online, by mail, or by phone. For asylum applicants, local asylum offices schedule appointments for Form I-94 corrections, NACARA 203 stamps and extensions, or identity verification to access case information or unlock a USCIS online account.

How the ADIT stamp mail delivery process works

Since March 16, 2023, lawful permanent residents have been able to receive temporary evidence of their status by mail instead of visiting a field office. When you request an ADIT stamp, a USCIS Immigration Services Officer verifies your identity, your physical mailing address, and whether that address can receive UPS or FedEx express mail. If an in-person visit is not needed, the field office mails you a Form I-94 with an ADIT stamp, a DHS seal, and a printed photograph of you pulled from USCIS systems.

USCIS decides whether you receive an ADIT stamp and sets the validity period based on your situation, not to exceed 1 year unless specified otherwise by regulation or policy. You will still need to appear in person at a field office if you have urgent needs, if USCIS does not have a useable photograph of you in its systems, or if your identity or physical address cannot be confirmed. When issued in person, an officer may only place an ADIT stamp on a Form I-94 or in an unexpired passport.

Step-by-step: how to request your appointment online or by phone

You can ask for an in-person appointment at a domestic field office through the online appointment request form or the USCIS Contact Center phone line. Follow the step-by-step plan below for both routes.

Live calls and chats at 800-375-5283 (TTY 800-767-1833) are answered Monday through Friday from 8 a.m. to 8 p.m. Eastern, except on federal holidays. If you are calling from outside the United States, dial 212-620-3418.

• Option 1, Step 1 (Online): Go to my.uscis.gov and choose your service category (ADIT Stamp, Emergency Advance Parole, Immigration Judge Grant, or Other).
• Option 1, Step 2 (Online): Enter your details, receipt numbers if applicable, the reason for your request, and your preferred date and time. Save your reference number. The Contact Center will check field office availability and reach out by phone or email to confirm your slot.
• Option 2, Step 1 (Phone IVR): Dial 800-375-5283. The speech-enabled Interactive Voice Response (IVR) system answers general questions 24 hours a day in English and Spanish. If your issue can be handled by a self-service tool (such as checking regular case status), the system directs you online and will not connect you to a live agent.
• Option 2, Step 2 (Tier 1 Representative): When connected to live assistance, you speak first with a Tier 1 contract representative. Tier 1 handles standard expedite requests, rescheduling interviews or biometrics, and non-delivery of notices, but Tier 1 cannot resolve requests for in-person document service appointments and must escalate them to Tier 2.
• Option 2, Step 3 (Tier 2 Officer Callback): When Tier 1 escalates your request to a Tier 2 Immigration Services Officer, you will be asked if you want a text-ahead notification before the officer calls. You must verbally agree to receive this text alert. Tier 2 callbacks can happen between 7 a.m. and 8 p.m., Monday through Saturday.

Special request rules for asylum cases, international offices, and VAWA, T, or U filings

Not every case goes through the standard domestic field office form. Check these three exceptions before you submit a request:

• Asylum and NACARA 203 applicants: Asylum offices do not allow walk-ins. You can schedule online through My Appointment only if your case is processed at the Arlington Asylum Office and relates to an asylum application, NACARA application, or credible/reasonable fear screening. If you book an asylum office slot without a pending asylum application, USCIS will cancel it. For all other asylum offices, request an appointment through Emma web chat or by calling 800-375-5283.
• Applicants outside the United States: Select the country where you reside on the My Appointment portal to see if the international USCIS office with jurisdiction offers online scheduling, or call 212-620-3418.
• VAWA, T, and U protected cases (including Form I-751 abuse waivers): Before the Contact Center can share case information or schedule a service, USCIS must verify your identity. Have your receipt notices and a copy of your pending or approved application ready when calling 800-375-5283, or send a secure message from your USCIS online account so USCIS can call you to complete enhanced identity verification. If the Contact Center cannot resolve your request by phone, they may schedule an in-person field office appointment.

What to bring to your appointment (and how to pay for Emergency Advance Parole)

What you pack depends on the service you requested. Here is what to bring under the USCIS Policy Manual, Field Offices guidance, and Emergency Travel rules.

If you are applying for Emergency Advance Parole (Form I-131) in person at a field office, USCIS no longer accepts personal or business checks, money orders, or cashier's checks unless you qualify for a paper fee payment exemption and submit Form G-1651. At a field office, you must pay the Form I-131 filing fee using a single credit, debit, or prepaid card (with Form G-1450) or a single ACH bank transfer from a U.S. bank account (with Form G-1650). You cannot split the payment across two cards or two bank accounts.

• For every in-person appointment: Printed appointment confirmation notice, valid government-issued photo identification, relevant USCIS receipt notices or correspondence, and any forms, photos, and supporting evidence tied to your request.
• For an ADIT stamp (in-person): Printed appointment notice, an unexpired passport (an officer may only place an ADIT stamp in an unexpired passport or on a Form I-94), and your expired green card and receipt or extension notices (Form I-90, Form I-751, or Form N-400) if you have them.
• For Emergency Advance Parole (EAP): A newly completed and signed Form I-131 with the applicable filing fee (required even if you already have a Form I-131 pending), evidence of your eligibility for the travel document, evidence of your pressing or critical need to travel in less than 15 days, and 2 passport-style photos.
• Certified English translations: Any supporting document in a language other than English must include a full certified English translation.
• Single-source electronic payment for EAP: 1 completed Form G-1450 (for 1 credit, debit, or prepaid card issued by a U.S. bank) or 1 completed Form G-1650 (for 1 ACH transfer from a U.S. bank account). Gift cards and foreign bank cards are not accepted. If a credit card is declined at filing, USCIS will not try to process it a second time and will reject the request.

What the officer will verify when you request or attend your appointment

An in-person service appointment is not a formal benefit interview, but both the Contact Center officer on the phone and the field office officer at the window will verify that you qualify for the service. Be ready for these four checks:

• "Why do you need to travel in less than 15 days, and why couldn't this wait for standard or expedited processing?" What it checks: Emergency travel documents at a field office are limited to pressing or critical travel within 15 days. How to prepare: Bring your travel itinerary and dated proof of the emergency (such as a doctor's letter, hospital record, death certificate, or urgent employer or school letter) with certified English translations.
• "Do you already have a pending Form I-90, Form I-751, or Form N-400, and has your extension notice expired?" What it checks: Whether you actually need an ADIT stamp. How to prepare: Check the date and extension language on your Form I-797 receipt notice before calling, since a valid extension notice plus your expired green card already prove work and travel authorization.
• "What is your physical mailing address, and can it receive UPS or FedEx express mail?" What it checks: Whether USCIS can mail your ADIT stamp instead of scheduling an office visit. How to prepare: Confirm your street address and tell the officer if an urgent travel or job deadline requires an in-person stamp.
• "Can I see your unexpired passport and your appointment confirmation letter?" What it checks: Building security clearance and whether the officer has a valid document to stamp. How to prepare: Print your confirmation letter and check your passport expiration date. If your passport is expired, the officer can only place the ADIT stamp on a Form I-94.

Field office arrival, security, and interpreter rules on the day

Check the USCIS Office Closings page on the morning of your visit to make sure your field office has not closed for inclement weather or an unexpected event. Also verify the exact street address on your notice or in our USCIS field offices directory, since USCIS sometimes transfers work between offices. If you feel sick on the day of your appointment, USCIS instructs you not to come and to cancel and reschedule instead.

• Arrive exactly 15 minutes early: Come 15 minutes before your appointment time to go through security and check in. Do not arrive earlier than 15 minutes. If you arrive late, your appointment will be cancelled and you will have to reschedule.
• Arrange an interpreter by phone: Field offices are small, and only necessary attendees should come. For My Appointment visits, do not bring an interpreter in person. Arrange to have an interpreter available by phone.
• Leave prohibited items at home: Scissors, flammable liquids (including aerosol sprays and bottles of perfume), knives, nail clippers, tweezers, and other sharp objects are prohibited. Federal law also prohibits firearms, pepper spray, and ammunition at all USCIS facilities, even with a firearm permit.
• No recording or photos: Cell phone, video, and audio recording and photography are prohibited inside USCIS field offices (unless specifically allowed during a naturalization ceremony).

How an info appointment differs from a biometrics appointment or case interview

An in-person service appointment (InfoPass), a biometrics appointment, and a case interview happen at different facilities and follow different rules for interpreters and rescheduling.

If you are preparing for a benefit interview rather than a document service visit, read our step-by-step guides to the marriage green card interview and the citizenship interview. You can also use our green card interview preparation plan to organize your file, or check what happens after the green card interview if you are waiting for your card or stamp.

• Where it happens: InfoPass service appointments and non-asylum case interviews take place at a local USCIS Field Office (or an Asylum Office for asylum cases). Biometric services appointments take place at a local Application Support Center (ASC).
• Who schedules it: You request an InfoPass visit via My Appointment or the Contact Center, and USCIS confirms a slot. USCIS schedules biometrics and case interviews automatically and mails your appointment notice.
• What to bring: For an InfoPass visit, bring your printed confirmation notice, valid photo ID, and service-specific forms and evidence. For an ASC biometrics appointment, you must bring your Form I-797C appointment notice and valid photo identification (such as a green card, passport, or driver's license). For a case interview, bring your interview notice, photo ID, passports, and required originals.
• Interpreter and attorney rules: For My Appointment visits, arrange an interpreter by phone and do not bring one in person. At an ASC biometrics appointment, you may bring a family member, attorney, or accredited representative in person to translate. For case interviews, effective May 18, 2026, attorneys and accredited representatives must attend interviews in person (except in limited circumstances).
• How to reschedule: View and cancel an InfoPass slot via My Appointment or call 800-375-5283. Reschedule biometrics through your USCIS online account at least 12 hours before the appointment (if not already rescheduled 2 or more times) and show good cause. Reschedule a case interview by calling the Contact Center (handled at Tier 1) or following your interview notice.

Visaful is an AI mock interview app for US visa interviews: an AI officer asks your visa's questions out loud and shows what to fix.

This is interview practice, not legal advice. For questions about your own case, talk to an immigration attorney. Visaful is not affiliated with U.S. Citizenship and Immigration Services (USCIS) or any government agency.