Privacy Policy

Information we collect

We collect information you provide directly to us when you create an account, participate in mock interviews, respond to surveys, or reach out to our team. This may include your name, contact details, the visa you are applying for, your interview date, details you choose to enter from your visa application (such as your school, employer, sponsor, and travel plans), and payment information when you purchase a plan.

When you practice, we collect the content of your sessions, including audio and video recordings, images captured during sessions, transcripts, and the feedback and scores generated for you.

We also gather usage data about how you interact with Visaful, such as performance metrics and device information.

How we use information

• Deliver and personalize AI interview practice, drills, and feedback.
• Process billing, send transactional emails, and respond to support requests.
• Monitor performance, maintain security, and prevent misuse of the platform.
• Research, develop, and improve our products, services, and technologies, including AI and machine learning models.
• Comply with legal obligations and enforce our terms.

How we share information

We share information with service providers that help us operate Visaful: cloud hosting and databases, sign-in and account security, real-time voice and video for interviews, AI model providers that run the interviewer and generate feedback, payment processing, email delivery, and product analytics. They process information on our behalf and only for these purposes. When you visit our websites, advertising partners may receive information through cookies and pixels to measure our ads. We also share information with partners and collaborators for the purposes described in this policy, when required by law or to protect our users and our rights, and in connection with a merger, acquisition, or sale of assets.

How long we keep information

We keep your account information and your practice sessions, including recordings, transcripts, scores and feedback, for as long as your account is open so you can review your progress. When you ask us to delete your account, we delete this data within 30 days, except for records we must keep for legal, tax or fraud-prevention reasons, such as payment records.

Your choices

You can update your profile information, download practice history, or close your account at any time by contacting us. Marketing emails include an unsubscribe link, and you may disable optional analytics cookies in your browser settings. You can ask us to delete your account and its data at any time by emailing us,.

If you have questions about this policy or need to exercise your privacy rights, email us at hello@visaful.com. We respond to all requests and will work with you to resolve any concerns.